Video Guide
Setup for iPhone
Setup for Android
Reset the Network
Preparation
Mopping
Recharge
Maintenance
1. WiFi Connection:
If you have difficulty to connect it to WiFi, please remind the robot only support 2.4GHz WiFi and may have difficulty when the network is busy(has more devices). You can follow the following steps to solve it.
- When install the App, please ensure to grant all permissions the app needed.
- Please try to keep your WiFi network name and password not too long, also avoid special symbols like commas, space, dot, ,.!?@etc. It is better only has characters and numbers.
- If still failed, please use another phone B as a hotspot, and connect your phone A and doorbell both to the Phone B’s hotspot WiFi, to check whether it is successful or not. If success, that means the doorbell is working correctly.
- If still failed, please follow CHECK FOR MORE SOLUTIONSat the bottom of the fail page. Or
- Separate your dual-band home WiFi to two WiFi network(2.4GHz and 5GHz), and connect the doorbell and your phone to 2.4GHz WiFi.) Turn off the Firewall feature and Smart WiFi (channel optimization ) in WiFi router if it has.
- Contact us for support.
Q: Â Will robot fall down stairs when working?
No. Robot has drop sensors.It features a built-in cliff-edge sensor, which can automatically judge dangerous areas and avoid falling from high places
Q: Â How long will Robot clean after a full charge?
A fully-charged Robot will clean about 120 minutes in Auto Cleaning Mode on hard floors.
Q: Â What objects should I avoid vacuuming with Robot?
All liquids: water, detergent, etc.
Sharp objects: such as brooch, glass debris, etc.
Powdery waste: such as lime powder
Flammable products: such as gasoline, cigarette butt, printer toner,
Q: Â Where is it best to use Robot?
- Use only indoors and on dry surfaces.
- For optimum performance. It is not recommended to use Robot on thick or plush carpets.
- Do not use it on very dark-colored floors.
- Do not leave trailing cables as Robot may become entangled.
- Do not use it on the carpets that have tassels, as the tassels may entangle Robot.
Q: Â What is the lowest height Robot can pass under?
The lowest height Robot can pass under is 100 mm/3. 9 in
Q: Â Can the in-door threshold in house be passed over?
Thresholds less than 20mm in height can be passed though.
Q: Â What’s the Robot status light?
Blue light: normal working or charging
Red light: abnormal or low battery
Purple light: The device is ready to connect Wi-Fi
Q: Â What is the noise level?
The noise is less than or equal to 65dB.
Q: Â How to place the robot vacuum at ordinary times
Robot vacuum should always be on the charging dock when it is not being used. Keep the battery fully charged can extend the battery lifetime. After Robot vacuum is fully charged, it will automatically disconnect the charging and enter the low-current complementary charging state. Therefore, it is safe to keep the charging dock connected to the power supply. However, power supply of charging dock should be unplugged in thundering. So please feel free to use it! The Robot vacuum is not power-intensive, and it only consumes about 1-2 kWh per month for everyday cleaning.
2. Find another mobile phone to setup a hotspot ( this phone does not need to install the app. ) . Then, both Robot vacuum and the mobile phone ( with the app preinstalled ) can be connected to this hotspot. After the connection has been established, upgrading the firmware of Robot vacuum, and then connect Robot vacuum and the mobile with app. preinstalled back to home Wi-Fi.
3. If all the methods mentioned above do not work, please check the following:
a. Check if the router Wi-Fi hotspot name and password contains special characters. If yes, change to only numbers or letters and try again.
b. The router must enable the ssid broadcast function
c. For the phone of Samsung, Huawei and Xiaomi, try again after turning off WLAN+ or smart data network.
d. For Android phone, please turn on the “Turn on WIFI” permission for the 360 smart app.
e. For Android phone, please turn on the “Get Location Info” permission for the 360 Smart APP.f.
f. For Android phone, please turn on the “Allow WI-FI Networking” permission for the 360 Smart APP.
g. Check if Robot vacuum Wi-Fi has been added to the router’s blacklist?
h. For phone with iOS, Robot vacuum Wi-Fi needs to be found from the system Wi-Fi list firstly. Manually connect Robot vacuum’s Wi-Fi and then go to APP to link Robot.
i. Use other phones and try again, or contact us by support@360smartai.com.
- When Robot is connected to router Wi-Fi for the first time, try to keep your phone, Robot vacuum, and router close to each other to ensure that the Wi-Fi signals of these three are in the strongest and most efficient transmission distance, so that the first binding connection can be more effective. The Wi-Fi signal can be evaluated by checking Wi-Fi of both Robot and router from pull down list from phone>settings>WLAN>Wi-Fi option. Full of five bars of tower indicates the strongest signal.
- For the first time when Robot is linked to the router’s Wi-Fi, the router should not be overloaded to ensure sufficient signal traffic resources. For example, a router in the home has 3 mobile phones and 2 computers connected to it. The router Wi-Fi signal resources are completely occupied, and there is no margin to connect and handle more equipment.
- The public router Wi-Fi is hard to connect, such as the Wi-Fi network at the airports, shopping malls, McDonald’s, etc. The network without password and can be connected directly is generally difficult to be connected.
Q: How long does it take Robot to charge from 0-100%?
About 120-150 Minutes.
Q: Is robot going to recharge itself when battery runs out of power?
When Robot’s battery is running low ( less than 20% ), it returns to the charging dock to recharge automatically, when battery is running out, please charge manually.
Q: What should I do when Robot cannot be charged?
- Please check whether the original power adapter is used, whether the mains power supply is switched on,
- If Robot vacuum is not used for a long time, please manually put it on the charging dock firstly and then remove it after three minutes of charging. After repeating this action for three times, Robot can be charged normally,
- If battery is deformed or damaged, please stop using it and contact our customer service by support@360smartai.com.
Q: What should I do when Robot vacuum can’t return to the charging dock successfully?
- Check if the power supply of charging dock is connected.
- Check if there is/are any obstructions between the Robot vacuum cleaner and the charging dock. The Robot may encounter many obstacles.
- When the battery is low, please charge manually.
Q: Do I need a virtual wall to set the restricted area?
No, restricted area can be set by 360 Robot APP, do not need Virtual wall.
Q: Will this vacuum remember where it left off when it needs to recharge or will start all over again?
Yes, it will remember and return again. Because it has auto return charge and breakpoints resume to secure to clean entire of big room.
Q: What should I do when Robot automatic shutdown after working for a while?
- Please check is the battery low when Robot vacuum starts working?
- Check if Robot vacuum is running in “regional cleaning” mode. The “regional cleaning” mode running time is 3-5 minutes.
Q: What should I do when Robot’s suction become weak?
- Check if any obstructions are blocking the suction inlet.
2. Empty the dust bin.
3. Clean the filter with a vacuum cleaner or a cleaning brush.
Q: How to set spot cleaning mode?
Spot cleaning can be set on APP, here is the steps, go to “Enter device”> drag “Specify” box into map >then click “go cleaning”, voice prompt “OK, I’m going to clean this area”.
Q: After a period of use, why does the working noise become louder and Robot vacuum not clean well?
The working noise becomes louder may due to the following reason: the main brush rotation is blocked when the spindle ends of main brush are entangled by hairs or something else. In this case, clean side brush and main brush.